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New Live Chat Hours + Expanded Email Support Availability
We’re always working to make sure you can reach us when you need help — and we’ve got a small update to share about how we’re supporting you moving forward! Starting this week:
Live Chat will be available Monday through Friday from 12 PM to 4 PM Central Time. We will continue replying to email… -
Legacy Fax Feature to Be Retired February 6, 2025
As technology continues to evolve, many of the systems that supported our legacy fax feature are transitioning to fully digital networks. In addition, new federal regulations taking effect in 2025 are accelerating this shift. For these reasons, we’ve made the decision to retire the fax feature earlier than planned. The ability to send or receive…
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Network Outage Affecting CommuniKate & DBIS
The Kate app & DBIS are currently experiencing connectivity issues due to an internet service provider outage caused by Arctic weather conditions. While we work diligently with our ISP partners to resolve this issue, please rest assured that you can still send and receive Kate messages by calling your toll-free number that begins with an…
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Billing System Update!
As part of our commitment to being a valuable asset to your business, we are delighted to introduce an upgraded billing experience. This improvement not only ensures ease of use but also incorporates top-of-the-line credit card security measures, guaranteeing the utmost protection for your transactions. Please note, some initial invoices displayed information from our parent…
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Kate iOS update 7.38
– Restored the ability to switch audio playback between the ear speaker and the iPhone loud speaker – Fixed recording with bluetooth devices – Other minor fixes and improvements